Return Policy
We want you to be completely satisfied with your purchase. If you are not, we offer a straightforward return process. Please review our return policy below:
Return Eligibility:
Items can be returned within 7 days of delivery. Products must be unused, unwashed, and in their original packaging with all tags intact. Certain items, such as undergarments, cosmetics, and custom-made products, are non-returnable for hygiene and customization reasons.
Requesting a Return:
To initiate a return, please contact our Customer Support Team via email or WhatsApp within the 7-day window. Include your order number, a brief explanation for the return, and any photos if there is a defect or issue with the product.
Return Process:
Once approved, pack the item securely in its original packaging.
We will provide instructions for either pickup or drop-off at a specified location depending on your area.
Refunds and Exchanges:
Refunds are issued once the item is received and inspected. Processing may take 5-7 business days.
Refunds are made in the form of store credit or bank transfer. Exchanges are possible for size or color changes if stock is available.
Return Shipping Costs:
Customers are responsible for return shipping costs, unless the return is due to a product defect or error on our part.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will arrange for a replacement or refund without additional costs.
Shipping Policy
We are committed to delivering your orders safely and efficiently. Please review our shipping policy for important details:
Shipping Locations:
We ship across Pakistan, covering all major cities and towns. For remote areas, please contact us to confirm delivery availability.
Shipping Time:
Orders are processed within 1-3 business days after confirmation. Delivery usually takes 3-7 business days depending on your location. Please note that delivery times may vary slightly for remote areas.
Shipping Charges:
Standard Shipping: A flat rate of PKR 99 applies to all orders. Free Shipping: Orders over PKR 5000 qualify for free standard shipping.
Additional charges may apply for express delivery options, where available.
Order Tracking:
Once your order is dispatched, you will receive a tracking number via email or SMS.
You can use this tracking number to check your delivery status online or contact our customer support for assistance.
Cash on Delivery (COD):
We offer Cash on Delivery (COD) as a payment option in selected areas. Additional charges may apply for COD services.
Order Delays:
While we aim to deliver on time, unforeseen delays may occur due to weather, holidays, or other factors.
We will keep you informed of any significant delays and do our best to resolve the issue promptly.
Incorrect Address:
Please ensure all shipping details are accurate at checkout. We cannot be responsible for delays or non-delivery due to incorrect or incomplete addresses.
Damaged or Missing Items:
If your order arrives damaged or incomplete, please notify us within 48 hours of delivery. We will work with you to replace or refund the item as needed.
